The answers to what you want to know
Can family members and guests upload their photos and videos to my account?
*Yes! We actually encourage you to share the upload link and access code you received upon signup.
Who has access to our photos and videos in the dashboard?
*Only the paid member who signed up and purchased the service has access to the photos & videos.
Can family members and guests keep their own photos & videos after they are uploaded to your service?
*Yes! All photos & videos that family members & guests upload will remain on their device unless they delete them.
Do We need WIFI to upload?
Can the paid member download all media uploaded, from the dashboard?
What’s a snippet?
*A snippet is what we refer to as part of an existing video you may have. We edit the video to include the best ‘snippet’ that will be included in your finished film.
EVENT & OCCASIONS
Can I create multiple events at the same time?
Can I delete photos/videos that have been uploaded by family members and/or guests?
*Yes! Your personalized member dashboard allows you to remove uploaded content as you see fit.
Will all my media stay online at Memories Remembered forever?
Are there any limitations on the length of my video upload?
How long can a recorded video message be?
CINEMATIC EVENT STORYTELLING
Who selects the music for our film?
Do you offer DVD’s?
*No. We do not provide DVD’s, the photos and video taken on mobile devices today are higher quality than a standard DVD, so creating a DVD would be a downgrade to your finished film.
Do you support video tape content?
*Yes! We do support mail in video tapes and conversion for some of our services. Please contact us for shipping details. All tapes will be returned and the captured converted media will be placed in your uploaded folder and can be accessed when you login to your dashboard. *see pricing
Do you support scanning of photos?
Do you offer a USB option for my completed video?
Can I upload media directly to my account?
*Yes! To upload, you can use the link and code that was provided at time of purchase or simply login to your dashboard, and under the upload tab, select the media you want to upload.
Does Memories Remembered compress images and or video when uploaded?
*No. Unlike social media sharing that compress media once uploaded, we keep it RAW, so we can use the high resolution media in your finished film.
What is the format of the final finished film?
*Memories Remembered uses the most common format (.mp4), so all computers, smart phones and tablets can play and stream your film online.
Can our finished film be shard online?
*Yes! Your finished video is easily shared online worry free. We purchase the music license to eliminate any copyright issues.
Can we download the finished film?
*Yes! We make is super simple to download your finished film. Within your dashboard, under the finished film tab, you can share it online and also download it right to your device or computer.
How long will our finished film be available to share and or download?
*We give our members 30 days to download all content from their dashboard, including the finished film. We will send out a reminder when it is approaching the 30 days.