FAQ'S

The answers to what you want to know

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GENERAL QUESTIONS

Can family members and guests upload their photos and videos to my account?


*Yes! We actually encourage you to share the upload link and access code you received upon signup.




Who has access to our photos and videos in the dashboard?


*Only the paid member who signed up and purchased the service has access to the photos & videos.




Can family members and guests keep their own photos & videos after they are uploaded to your service?


*Yes! All photos & videos that family members & guests upload will remain on their device unless they delete them.




Do We need WIFI to upload?


*No. We recommend knowing your data plan limitations before uploading over cellular. WIFI is not needed to upload, however with bigger files this makes the process faster.




Can the paid member download all media uploaded, from the dashboard?


*Yes! Paid members that have access to the dashboard, can simple login and download all content that was uploaded.




What’s a snippet?


*A snippet is what we refer to as part of an existing video you may have. We edit the video to include the best ‘snippet’ that will be included in your finished film.





EVENT & OCCASIONS

Can family members and guests upload their photos and videos to my account?


*Yes! We actually encourage you to share the upload link and access code you received upon signup.




Who has access to our photos and videos in the dashboard?


*Only the paid member who signed up and purchased the service has access to the photos & videos.




Can family members and guests keep their own photos & videos after they are uploaded to your service?


*Yes! All photos & videos that family members & guests upload will remain on their device unless they delete them.




Do We need WIFI to upload?


*No. We recommend knowing your data plan limitations before uploading over cellular. WIFI is not needed to upload, however with bigger files this makes the process faster.




Can the paid member download all media uploaded, from the dashboard?


*Yes! Paid members that have access to the dashboard, can simple login and download all content that was uploaded.




What’s a snippet?


*A snippet is what we refer to as part of an existing video you may have. We edit the video to include the best ‘snippet’ that will be included in your finished film.





CINEMATIC EVENT STORYTELLING

Can family members and guests upload their photos and videos to my account?


*Yes! We actually encourage you to share the upload link and access code you received upon signup.




Who has access to our photos and videos in the dashboard?


*Only the paid member who signed up and purchased the service has access to the photos & videos.




Can family members and guests keep their own photos & videos after they are uploaded to your service?


*Yes! All photos & videos that family members & guests upload will remain on their device unless they delete them.




Do We need WIFI to upload?


*No. We recommend knowing your data plan limitations before uploading over cellular. WIFI is not needed to upload, however with bigger files this makes the process faster.




Can the paid member download all media uploaded, from the dashboard?


*Yes! Paid members that have access to the dashboard, can simple login and download all content that was uploaded.




What’s a snippet?


*A snippet is what we refer to as part of an existing video you may have. We edit the video to include the best ‘snippet’ that will be included in your finished film.