FAQ'S

The answers to what you want to know

GENERAL QUESTIONS

Can family members and guests upload their photos and videos to my account?


*Yes! We actually encourage you to share the upload link and access code you received upon signup.




Who has access to our photos and videos in the dashboard?


*Only the paid member who signed up and purchased the service has access to the photos & videos.




Can family members and guests keep their own photos & videos after they are uploaded to your service?


*Yes! All photos & videos that family members & guests upload will remain on their device unless they delete them.




Do We need WIFI to upload?


*No. We recommend knowing your data plan limitations before uploading over cellular. WIFI is not needed to upload, however with bigger files this makes the process faster.




Can the paid member download all media uploaded, from the dashboard?


*Yes! Paid members that have access to the dashboard, can simple login and download all content that was uploaded.




What’s a snippet?


*A snippet is what we refer to as part of an existing video you may have. We edit the video to include the best ‘snippet’ that will be included in your finished film.





EVENT & OCCASIONS

Can I create multiple events at the same time?


*Yes! Our service can include as many events/occasions as you like.




Can I delete photos/videos that have been uploaded by family members and/or guests?


*Yes! Your personalized member dashboard allows you to remove uploaded content as you see fit.




Will all my media stay online at Memories Remembered forever?


*No. Your personalized film will be available for download and sharing for 30 days once completed. Once you have downloaded your film, it will be yours to keep forever, however, all media will be purged from our server 30 days after completion. Additionally we offer an option to provide a USB drive of your film.




Are there any limitations on the length of my video upload?


We recommend that video clips be less than 3 minutes in length. You are welcome to upload multiple clips and we will then edit them for time and/or content.




How long can a recorded video message be?


We encourage that you limit your special message to under 1 minute in length, we will edit messages for time and/or content as needed.





CINEMATIC EVENT STORYTELLING

Can I create multiple events at the same time?


*Yes! Our service can include as many events/occasions as you like.




Can I delete photos/videos that have been uploaded by family members and/or guests?


*Yes! Your personalized member dashboard allows you to remove uploaded content as you see fit.




Will all my media stay online at Memories Remembered forever?


*No. Your personalized film will be available for download and sharing for 30 days once completed. Once you have downloaded your film, it will be yours to keep forever, however, all media will be purged from our server 30 days after completion. Additionally we offer an option to provide a USB drive of your film.




Are there any limitations on the length of my video upload?


We recommend that video clips be less than 3 minutes in length. You are welcome to upload multiple clips and we will then edit them for time and/or content.




How long can a recorded video message be?


We encourage that you limit your special message to under 1 minute in length, we will edit messages for time and/or content as needed.





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© Memories Remembered 2021, LLC

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